All leaders should be trained in mental health

All leaders should be trained on mental healthLeaders in every organization must effectively deal with sensitive employee situations, and mental health in the workplace is no exception. A recent Global and Mail article, Mental health – a manager’s toughest talk, outlined how difficult and uncomfortable it can be for a manager to have a conversation with an employee about a mental health issue. However, leaders must address mental illness if there is reason to believe it is the underlying cause of an employee’s lack of productivity and performance.

We know early diagnosis and treatment are critical for successful recovery and return to work, but managers should not attempt to diagnose the issue nor should they take on the role of therapist or confidante.…

Cross-cultural training is essential – five things you need to know

Cross-cultural training is essential – five things you need to knowCulture impacts everything we do, at work, and at home. While cultural values, beliefs, and norms are invisible, they fundamentally influence our behaviour – in many ways we do not realize!
With the growing diversity and mobility of today’s workforce, cross-cultural challenges and opportunities are present in every work environment; you no longer have to be an international organization to experience what have previously been deemed global challenges.

World Day of Cultural Diversity (May 21) provides us with a perfect opportunity to deepen our understanding of the influence of culture by uncovering five important basics that every business leader should know about cross-cultural competency and learning.…

Transgenderism and diversity in the workplace

Transgenderism and diversity in the workplace

Did you know that 2-5% of the population have some form of gender dysphoria?

What is gender dysphoria?

Gender dysphoria is a clinical diagnosis describing an individual who feels strongly that they are not the gender they physically appear to be. The term dysphoria means dissatisfaction, anxiety or restlessness; those who identify with a gender other than their physical body experience all of this and more. Gender dysphoric people experience higher rates of depression, anxiety, self-harm and suicide.

What is transgender?

A transgender person is someone whose gender identity or expression differs from the conventional expectations of masculinity or femininity.

Is coaching the solution?

Coach engaged in discussion with an employeeOrganizations that want to help employees overcome challenges to develop critical skills often turn to coaching for one-on-one career development assistance. Coaching can be effective for leadership development, conflict resolution, and other critical management skills. However, in order to be successful, a coaching program requires a three-way collaborative alliance between the coach, the employee (or “coachee”) and the organization. First, you and the coach should establish clear objectives and goals for the coaching initiative. Then a separate goal-setting meeting with the coachee should take place in alignment with the initiative’s objectives and goals.

What can your employees expect from coaching?

Respect in the workplace: Why it’s important and how we can help


Blonde man facing away from viewer interviewing young womanBy Sue-Ann Maislin, Senior Consultant, Workplace Learning Solutions.

A respectful workplace creates productive and engaged employees. On the other hand, workplaces where employees feel disrespected experience high levels of turnover, conflict, grievances, and low levels of engagement, attendance and productivity.

The Human Resources Director for one of our clients approached us seeking a solution to the following:

An employee alleged that two colleagues (one of them her supervisor) often made demeaning comments and joked about her appearance, ethnicity and gender.   She asked them to stop but was ignored. One morning, she found an offensive cartoon affixed to her locker; her coworkers and supervisors stood nearby laughing.…

How to talk to an employee about a sensitive issue

How to talk to an employee about a sensitive issueFrom unacceptable hygiene, to harassment and addiction issues, most managers avoid awkward and uncomfortable conversations with employees. If you leave the problem unaddressed, however, it may start to impact the mood, morale and even the productivity of your entire team.

How you should handle a difficult conversation
Stay sensitive

Ease into the topic to give the worker a bit of a heads up. Begin by saying, “I know that this is a difficult topic…,” or, “I don’t want to cause you any embarrassment…,” or, “I’m uncomfortable discussing this but…,” so you don’t come across as if you’re criticizing the employee.…