All leaders should be trained in mental health

All leaders should be trained on mental healthLeaders in every organization must effectively deal with sensitive employee situations, and mental health in the workplace is no exception. A recent Global and Mail article, Mental health – a manager’s toughest talk, outlined how difficult and uncomfortable it can be for a manager to have a conversation with an employee about a mental health issue. However, leaders must address mental illness if there is reason to believe it is the underlying cause of an employee’s lack of productivity and performance.

We know early diagnosis and treatment are critical for successful recovery and return to work, but managers should not attempt to diagnose the issue nor should they take on the role of therapist or confidante.…

Cross-cultural training is essential – five things you need to know

Cross-cultural training is essential – five things you need to knowCulture impacts everything we do, at work, and at home. While cultural values, beliefs, and norms are invisible, they fundamentally influence our behaviour – in many ways we do not realize!
With the growing diversity and mobility of today’s workforce, cross-cultural challenges and opportunities are present in every work environment; you no longer have to be an international organization to experience what have previously been deemed global challenges.

World Day of Cultural Diversity (May 21) provides us with a perfect opportunity to deepen our understanding of the influence of culture by uncovering five important basics that every business leader should know about cross-cultural competency and learning.…

Respect in the workplace: Why it’s important and how we can help


Blonde man facing away from viewer interviewing young womanBy Sue-Ann Maislin, Senior Consultant, Workplace Learning Solutions.

A respectful workplace creates productive and engaged employees. On the other hand, workplaces where employees feel disrespected experience high levels of turnover, conflict, grievances, and low levels of engagement, attendance and productivity.

The Human Resources Director for one of our clients approached us seeking a solution to the following:

An employee alleged that two colleagues (one of them her supervisor) often made demeaning comments and joked about her appearance, ethnicity and gender.   She asked them to stop but was ignored. One morning, she found an offensive cartoon affixed to her locker; her coworkers and supervisors stood nearby laughing.…

Shepell•fgi complimentary consultations help people leaders find the right support

manager consultationsEvery day managers and supervisors juggle priorities, deal with deadlines and make decisions. They are on the front line as they coordinate work, assess performance and communicate with staff. Along with these demands on their time and energy, managers and supervisors are also responsible for providing a healthy and productive workplace.

People leaders impact on the well-being of their staff

As we all know, a positive environment leads to higher employee engagement, resilience and retention. Building positive work relationships was, in fact, the #1 tip for driving engagement according to a Psychometrics’ Study called Control, Opportunity and Leadership.…

How to talk to an employee about a sensitive issue

How to talk to an employee about a sensitive issueFrom unacceptable hygiene, to harassment and addiction issues, most managers avoid awkward and uncomfortable conversations with employees. If you leave the problem unaddressed, however, it may start to impact the mood, morale and even the productivity of your entire team.

How you should handle a difficult conversation
Stay sensitive

Ease into the topic to give the worker a bit of a heads up. Begin by saying, “I know that this is a difficult topic…,” or, “I don’t want to cause you any embarrassment…,” or, “I’m uncomfortable discussing this but…,” so you don’t come across as if you’re criticizing the employee.…

Our Expert Care Centre Agents Answer Hundreds of Support Requests Every Day

Samuel Chiasson, Care Access Centre Representative and Team LeaderBehind each of our Care Access Centres is a highly trained team of representatives who receives hundreds of calls every day from clients needing immediate and confidential assistance.

These compassionate and dedicated representatives come from a variety of backgrounds and all have one thing in common – they enjoy helping people. Some of our Care Centre Representatives are graduate students coming from the health sciences who want some hands-on experience before going on to study for their Master’s Degree. Some are university dons whose experience of critical and sensitive issues is invaluable to the position, and others have extensive experience in health-care settings, helping people in need.…

Elder Care: A New and Unfamiliar Challenge

As Canada’s workforce grows older they encounter new and unfamiliar challenges outside of work that can negatively affect their concentration and performance in the office. Caring for elderly parents is a challenge almost every one of your employees will face at some point, and one that is difficult to prepare for.

If medical issues arise, employees are often thrown in a tailspin. They are often forced to travel long-distances to provide support and make important decisions regarding elder care. For an extended period they may be responsible for taking care of their parent or finding a facility that can provide it.…

Leading a Healthy Workplace: Part 3

Do you want healthy employees who are more productive, happy and full of energy? As a manager or leader, you not only set an example for your employees, but can also have a great impact on their behaviour.  Creating a healthy work environment starts from the top down. 

Most people don’t usually associate their workplace with good health. In fact, many would probably say their job is the source of many unhealthy habits including a lack of exercise and weight gain—especially as work hours increase and free time becomes more and more of a luxury.

In the final part of our “Leading a Healthy Workplace” series, we’ll tell you how you can help increase your team’s fitness and energy by encouraging healthy lifestyle choices at work, making it easier for them to reach their personal fitness goals.…

Leading a Healthy Workplace: Part 2

Do you want healthy employees who are more productive, happy and full of energy? As a manager or leader, you not only set an example for your employees, but can also have a great impact on their behaviour.  Creating a healthy work environment starts from the top down. 

Most people don’t usually associate their workplace with good health. In fact, many would probably say their job is the source of many unhealthy habits including a lack of exercise and weight gain—especially as work hours increase and free time becomes more and more of a luxury.

In Part 2 of our “Leading a Healthy Workplace” series, we’re going to talk about boosting productivity by increasing your team’s loyalty to you and to each other.…

Leading a Healthy Workplace: Part 1

Do you want healthy employees who are more productive, happy and full of energy? As a manager or leader, you not only set an example for your employees, but can also have a great impact on their behaviour.  Creating a healthy work environment starts from the top down.

Most people don’t usually associate their workplace with good health. In fact, many would probably say their job is the source of many unhealthy habits including a lack of exercise and weight gain—especially as work hours increase and free time becomes more and more of a luxury.

Learn how to inspire your employees to get healthy and avoid common workplace health hinderers, by following the tips below.…