The ROIs of Employee and Family Assistance Programs: invest in the health and well-being of your people for a better bottom line

Coworkers having a conversationIn 2011, the average full-time Canadian worker was absent for 9.3 days. While many employees were legitimately unwell, others took days off because they were stressed, depressed, exhausted, had personal errands to run or had a child or an elder care issue to handle. As employees pay the burnout price, employers are paying a hefty financial one. Absences cost the economy approximately $16.6 billion, based on salary cost for the days lost. This figure does not include the cost for replacement workers.

When employees feel overworked, stressed from corporate changes, distracted by personal issues, disengaged due to conflicts, or unfocussed because of physical or mental health concerns, it is simply not good for business.…

Our Expert Care Centre Agents Answer Hundreds of Support Requests Every Day

Samuel Chiasson, Care Access Centre Representative and Team LeaderBehind each of our Care Access Centres is a highly trained team of representatives who receives hundreds of calls every day from clients needing immediate and confidential assistance.

These compassionate and dedicated representatives come from a variety of backgrounds and all have one thing in common – they enjoy helping people. Some of our Care Centre Representatives are graduate students coming from the health sciences who want some hands-on experience before going on to study for their Master’s Degree. Some are university dons whose experience of critical and sensitive issues is invaluable to the position, and others have extensive experience in health-care settings, helping people in need.…

Technology Enables More Employees to Reach Out for Support

English First Chat ButtonMental health statistics (CAMH) tell us that 20% of Canadians will need help at some point in their lives. Yet, less than 20% use their organization’s Employee Assistance Program (EAP). It is our goal to make EAP accessible to anyone, anywhere, anytime, and in any way that people choose to receive help.  Technology is one medium that is essential in achieving this goal, so that employees and their family members can get the support they need – via telephone or internet – to resolve issues and stay productive in the workplace.

First Chat is a great example of innovating with technology.…

Elder Care: A New and Unfamiliar Challenge

As Canada’s workforce grows older they encounter new and unfamiliar challenges outside of work that can negatively affect their concentration and performance in the office. Caring for elderly parents is a challenge almost every one of your employees will face at some point, and one that is difficult to prepare for.

If medical issues arise, employees are often thrown in a tailspin. They are often forced to travel long-distances to provide support and make important decisions regarding elder care. For an extended period they may be responsible for taking care of their parent or finding a facility that can provide it.…

How to Motivate Employees Part 4: Employee Development and Support

If you’ve been following our advice so far, your employees already know that you appreciate the job that they do for you; our final How to Motivate Employees article will help you make sure they know that their careers are important to you as well. It is important to understand your employees’ strengths and areas they want to develop, as well as personal goals they have for their professional development so you can provide them opportunities within their job to work towards these goals.
Help your employees’ development and support them by:

1. Considering Offering Courses

See if you can create funding for an employee to gain additional training through an outside institution.…

How to Motivate Employees Part 3: Good Communication Skills

In Part Three of our How to Motivate Employees series, we’ll tell you how good communication skills will boost employee morale and productivity in your workplace. I’m sure you’ve felt frustrated by having to try to guess what someone is thinking about; nothing is more frustrating to your employees than having to guess what you expect from them. By making an effort to be communicative and clear about your small or medium business’ direction and vision, your employees can spend less time wondering what you want them to do and more time actually doing it!

Be sure that you follow these four rules for communicating well with your employees:


Mental Health Part 2: Mental Health Programs and Support

NHLer, Todd Fedoruk, has battled many demons over the course of his career.  At one point, the Philadelphia Flyers ordered him to rehabilitation. But was it enough?  The NHL and the NFL are currently struggling with their role with regards to mental health.  The hope is they will figure out how to not only support the players but also coaches, GMs, trainers, etc.  And while companies like Bell are setting a clear example of what we should be doing to educate the public about mental health, the majority of businesses out there are in the same boat as the NHL and NFL: they’re blind to the effects of mental health on their organizations. …