Supporting sobriety when a loved one is in recovery

By Shepell           


Whether it’s a romantic partnership, a decade-long friendship, or a family member, having a close personal bond with a Supporting sobriety _Responsible Use of Drugs and Alcoholrecovering alcoholic is often scary, overwhelming, and confusing. You want to be supportive and help them in every way you can, but how to go about this may not be so obvious. To compound this, alcoholism and its recovery process remain largely taboo subjects in society today. It’s no wonder we feel ill-equipped to be supportive when someone needs this kind of help. Let’s take a look at some of the common questions people have when a loved one is going through recovery.…

Your employees and their family members can now connect with a counsellor directly via their mobile device

Your employees and their family members can now connect with a counsellor directly via their mobile deviceWe know that 20% of people will suffer from a mental illness in their lifetime, yet only a fraction of them reach out for support. At Shepell•fgi, we are making access to support simpler and easier to ensure that those who need help obtain the help they need, when they need it and how they want to receive it.

We offer six counselling delivery options:

1. In-person
2. Telephonic
3. Text-based self-directed
4. Video conferencing
5. Online
6. Mobile

My EAP now features First Chat

Our latest release of My EAP mobile device application includes First Chat – instant access to counsellors with just a touch or a click on your mobile device!…

Our Expert Care Centre Agents Answer Hundreds of Support Requests Every Day

Samuel Chiasson, Care Access Centre Representative and Team LeaderBehind each of our Care Access Centres is a highly trained team of representatives who receives hundreds of calls every day from clients needing immediate and confidential assistance.

These compassionate and dedicated representatives come from a variety of backgrounds and all have one thing in common – they enjoy helping people. Some of our Care Centre Representatives are graduate students coming from the health sciences who want some hands-on experience before going on to study for their Master’s Degree. Some are university dons whose experience of critical and sensitive issues is invaluable to the position, and others have extensive experience in health-care settings, helping people in need.…

Supporting Student Mental Health – Part 2: Digital Counselling

student books on desk looking out window pensive

As students struggle to adjust to new environments and social systems, the sense of security that comes from being anonymous on the Internet can seem like an effective way to establishing relationships. This can affect an individual’s identity formation, including the ability to become aware of their lifestyle, goals, abilities, needs and related factors.

Some students may use the anonymity of the Internet to create or re-create a sense of self, believing that these characteristics will transfer to their real life personas.  These students tend to use the Internet excessively to maintain their online relationships, often at the cost of their academic success, and real life interactions.…

Supporting Student Mental Health – Part 1: The Current State

sad teenager waiting for a trainThe Centre for Addiction and Mental Health states that 70% of mental illnesses have their onset during  childhood or adolescence but that only 25% of young people in Canada with mental health problems receive professional help. 

A 2009 study by the American College Health Association included data from six Ontario universities and found that:

  • 51 to 60% of respondents in the province reported feeling hopeless;
  • 33 to 43% of students reported feeling so depressed they were unable to function;
  • 6 to 9% considered suicide in the 12 months before they answered the survey questions.

The Ontario University Students Alliance published findings indicating that students who do eventually receive help, wait an average of seven days for a counselling appointment.…

Technology Enables More Employees to Reach Out for Support

English First Chat ButtonMental health statistics (CAMH) tell us that 20% of Canadians will need help at some point in their lives. Yet, less than 20% use their organization’s Employee Assistance Program (EAP). It is our goal to make EAP accessible to anyone, anywhere, anytime, and in any way that people choose to receive help.  Technology is one medium that is essential in achieving this goal, so that employees and their family members can get the support they need – via telephone or internet – to resolve issues and stay productive in the workplace.

First Chat is a great example of innovating with technology.…