Our Expert Care Centre Agents Answer Hundreds of Support Requests Every Day

Samuel Chiasson, Care Access Centre Representative and Team LeaderBehind each of our Care Access Centres is a highly trained team of representatives who receives hundreds of calls every day from clients needing immediate and confidential assistance.

These compassionate and dedicated representatives come from a variety of backgrounds and all have one thing in common – they enjoy helping people. Some of our Care Centre Representatives are graduate students coming from the health sciences who want some hands-on experience before going on to study for their Master’s Degree. Some are university dons whose experience of critical and sensitive issues is invaluable to the position, and others have extensive experience in health-care settings, helping people in need.…

The award-winning My EAP mobile device app connects a global audience with their Employee Assistance Program (EAP) on- the-go!

EAEF Innovation Award LogoMobile device apps engage users for 22 minutes more per day than the web, an upward trend indicating a shift from desktop to mobile and tablet use (Flurry Analytics). To make support available anytime, anywhere to a diversity of users, we developed My EAP, a mobile device app providing clinically-based health and wellness information, interactive tools for stress and relationships, access to E-Counselling and one-click dialing to Shepell·fgi’s EAP Care Access Centers in more than 60 countries worldwide .

Watch this short video to see My EAP on the Apple iPad. My EAP is also available for Android and BlackBerry devices.…